Refund policy

We want you to be pleased with what you order from Wai Lung WONG. If a garment is not right, this policy explains what you can do. It sits alongside your rights under the Sale of Goods Ordinance (Chapter 26 of the Laws of Hong Kong), which it never replaces or limits.

30 days to return

We accept returns of unworn garments within 30 days of delivery, whether you have changed your mind or the fit is not right. Hong Kong law does not provide a statutory cooling-off period for online purchases, so this window is offered by us as part of how we trade; your statutory rights in respect of faulty or misdescribed goods are separate and are described below.

How to start a return

Email support@heldenbrandfissel.shop with your order number and the reason for the return. We reply within one business day with return instructions and the return address. Please do not send items back before you have written confirmation from us, because unannounced parcels can be refused and we cannot trace them.

Return condition

Goods are only accepted for return if they are complete, unused, unwashed and undamaged, with every belt, tie, spare button and tag that came with them. We check every return on arrival. If an item comes back incomplete or in a condition that prevents resale, we may decline the refund or offer a partial refund, and we will explain why before returning the item to you.

Refunds

Once your return arrives and has been checked, we approve or decline the refund by email. Approved refunds are sent to the original payment method within 14 days. Your bank may need a further 3 to 5 business days to show the credit. Original delivery charges are refunded only where the whole order is returned or where the goods were faulty or misdescribed.

Faulty or misdescribed goods

Every garment is checked and measured before dispatch. If something arrives damaged, defective or different from what you ordered, email us within 48 hours of delivery with photographs of the garment, its tags and the parcel. We arrange a replacement or a refund including delivery costs, and we cover the return postage. Under the Sale of Goods Ordinance the goods we supply must be of merchantable quality, fit for their purpose and correspond with their description, and nothing in this policy affects those implied conditions or your right to a remedy for a breach of them.

Exchanges

If you would prefer a different size or colour, tell us when you request the return and we reserve the replacement while your parcel is in transit, subject to stock. If the replacement is unavailable we refund you instead.

Contact

Questions about a return? Email support@heldenbrandfissel.shop or call +852 2838 6050. Our business address is 28 Queen's Road East, Wan Chai, Hong Kong SAR China.