Contact information
We answer every message ourselves, usually within one business day. Whether you need help choosing a size before ordering or want to know where a parcel is, here is how to reach Wai Lung WONG.
Wai Lung WONG
- Email: support@heldenbrandfissel.shop
- Telephone: +852 2838 6050
- Address: 28 Queen's Road East, Wan Chai, Hong Kong SAR China
- Support hours: Monday to Friday, 9:00 am to 6:00 pm (Hong Kong Time)
Order enquiries
Please include your order number. If a garment arrived damaged or is not what you ordered, attach photographs of the garment, its labels and the packaging within 48 hours of delivery so that we can resolve it quickly.
Sizing and fit
Between sizes, or unsure how a fabric behaves after a wash? Send your bust, waist and hip measurements and the item you are considering, and we will compare them with the production sample before you buy.
Wholesale and press
For stockist, wholesale or press enquiries, contact us with a short outline of what you need and we will route it to the right person.